Our Pondbox provides a regular delivery of pond fish food supply and professional tips and advice to help you maintain your water feature.
Below you’ll find our FAQ’s, but if you can’t find what you’re looking for, please contact us.
Pondbox Subscription
Pondbox is a pond fish food subscription box that contains high quality pond fish food (Koi Carp & Goldfish) and pond care advice/tips – all delivered to your door every 2 months.
To make our Pondbox pond fish subscription box affordable, we offer two payment options.
Both will provide a 2 monthly Pondbox delivery, the difference is your savings with an Annual Pondbox, plus we’ll include extra treats to promote your pond fish health.
Our Annual Pondbox is one annual payment, the Pay As You Go Pondbox will take a payment every two months.
We have a range of affordable subscriptions that vary depending on your pond requirements: the amount of fish you need to feed and the type of fish. Head over to the subscribe page and choose your options, then you can see the subscription price. Prices start from £4.95 every two months.
In each Pondbox you will receive both your chosen pond fish food product and an advice guide / leaflet containing handy tips and advice on how to best care for your garden pond and fish. More detail can be found on our Subscribe page.
We send out the Pondbox around the 21st of the month. As the Pondbox is bi-monthly, you will receive your Pondbox subscription box every 2 months from the date you took the subscription.
Not at the moment – it’s something we’re working on. But you can have multiple subscriptions or consider a larger subscription pack. If you’d like to make changes to your Pondbox subscription box size you can message us through the Feedback Page or email us at customercare@pondbox.
Yes, just drop us a message and we’ll do the rest. Not at the moment – it’s something we’re working on. But you can have multiple subscriptions or consider a larger subscription pack. You can message us through the Feedback Page or email us at customercare@pondbox.
You can cancel your Pay As You Go Pondbox at any time but at least two weeks before your payment date.
Annual Pondbox
You can message us through the Feedback Page or email us at customercare@pondbox.
You can message us through the Feedback Page or email us at customercare@pondbox.
Delivery & Shipping
On or around the 21st.
We currently ship with EVRI.
Please contact us and let us know so we can sort the problem out for you!
Please contact us via the feedback form or email customercare@pondbox.
Payments
You can pay for your subscription via Visa, Mastercard, American Express or Paypal.
Yes. Please do this through your account pages on the website or through PayPal.
Pay As You Go subscriptions will be on a bi monthly schedule and payment will be taken on the 14th of each month, or the nearest working day.
If you have an Annual Subscription, we’ll send you a reminder before the renewal date.
Not at the moment.
Account
If you can’t remember your password, please visit My account – Pondbox and click on the link to “reset your password” and follow the instructions.